Privacy Policy RJBet – Personal Data Protection for Malaysian Players

Welcome to the rjbet Privacy Policy. This document transparently explains how the rjbet platform collects, uses, stores, and protects your personal information. We understand that privacy is of the utmost importance to every player, and we take this responsibility with the greatest seriousness.

By using the rjbet platform, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account if necessary.

RJBet is an online gaming platform dedicated to serving players in Malaysia. As a responsible platform operator, we are committed to ensuring that all personal information you share with us is handled in a secure, transparent manner that fully respects your privacy rights.

This Privacy Policy covers all aspects of how we handle your personal data, including how we collect information, why we need it, how long we retain it, who we may disclose it to under certain circumstances, and what rights you have regarding that data. We believe that transparency in privacy matters is the foundation of a healthy trust between the platform and its users.

RJBet only collects data that is strictly necessary to deliver our services safely and efficiently. The data we collect falls into several categories:

Account Registration Data:

• Full name as shown on your official identity document.
• Date of birth for age verification (18 years and above).
• An active email address for account communications.
• Mobile phone number for two-factor authentication and notifications.
• Passwords stored in an irreversible hashed format.
• Country and state of residence.

Identity Verification Data (KYC):

• A valid copy of MyKad or passport.
• Proof of address such as a recent utility bill or bank statement.
• Payment method details for ownership verification.
• A selfie with your identification document if required by the KYC process.

Platform Usage Data:

• Gaming history, betting records, and financial transactions.
• IP address, browser type, and device information used.
• Login session times and durations.
• Records of communications with our customer support team.

Every piece of data we collect is used for a specific and legitimate purpose. The following are the primary purposes for which your personal data is used at rjbet:

• Account Management: Create, verify, and manage your player account, including a secure login process.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions accurately and securely.
• Identity Verification: Verify your identity to meet KYC requirements and prevent fraud.
• Customer Support: Provide technical assistance and resolve any issues or complaints you report.
• Platform Security: Detect and prevent fraudulent activity, money laundering, or platform abuse.
• Legal Compliance: Meet reporting and compliance obligations to relevant authorities when required by law.
• Service Improvement: Analyze aggregate (non-personal) usage patterns to improve platform quality and player experience.
• Marketing Communications: Send promotional information and exclusive offers — only if you have consented to receive them.

RJBet does not share, sell, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating our platform, there are certain situations where limited data sharing is necessary:

• Payment Processors: Payment service providers such as FPX, DuitNow, and digital wallet providers receive the transaction details necessary to process your deposits and withdrawals.
• Game Providers: Third-party gaming platforms receive anonymous player IDs for game recording purposes only.
• Identity Verification Services: Certified third-party KYC service providers help us verify player identities securely.
• Legal Authorities: RJBet will disclose required information to competent authorities when mandated by law or a valid court order.

All third parties we work with are bound by strict confidentiality agreements and are required to process your data only for purposes mutually agreed upon with rjbet.

The rjbet platform uses cookies and similar tracking technologies to enhance your experience while using our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how you use the platform to help us improve site functionality and speed.
• Functional Cookies: Remember your preferences and settings such as language, display theme, and login details for your convenience.
• Analytics Cookies: Used by our internal analytics tools to understand aggregate usage patterns for platform improvement purposes.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the rjbet platform.

Your data security is a core commitment at rjbet. We continuously invest in security infrastructure to ensure your information is always protected to the highest standard:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Passwords are stored using an irreversible bcrypt hashing algorithm.
• Two-factor authentication (2FA) is available for all rjbet player accounts.
• Multi-layered firewall and intrusion detection system (IDS) operating 24/7.
• Regular security audits conducted by independent cybersecurity experts.
• Role-based access control (RBAC) for our internal staff.
• Redundant data backups across multiple geographically separate data centres for service continuity.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles we uphold, you have the following rights regarding your personal data:

All privacy rights requests will be processed within 14 business days. For more complex cases, we will notify you if additional time is required.

RJBet retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Our general data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account is active, plus 5 years after account closure for record-keeping and compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian tax and financial legal requirements.
• KYC Documents: Retained for 5 years after account closure or the period required by anti-money laundering legislation.
• Support Communication Logs: Retained for 2 years from the date of last interaction.
• Aggregated Analytics Data: Fully anonymised data may be retained indefinitely as it can no longer be linked to any specific individual.

Once the retention period expires, your data will be securely deleted using industry-recognised data erasure methods to ensure it cannot be recovered by any party.

The rjbet platform may contain links or references to third-party websites or services such as game providers and payment processors. This Privacy Policy applies only to the rjbet platform itself and does not cover the privacy practices of those third-party websites.

RJBet is not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read and understand the privacy policy of every website you visit separately from our platform.

The rjbet platform is exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under 18 years of age.

Should we discover that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered an account at rjbet are urged to contact us immediately through our official support channels.

RJBet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or platform improvements. Whenever amendments are made, the "Last Updated" date at the top of this document will be revised.

For material or significant amendments, we will notify you via an in-platform notification or your registered email address at least 7 days before the changes take effect. Continued use of the rjbet platform after such notice is given will be deemed as your acceptance of the amended Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions or concerns, or wish to exercise your privacy rights, the rjbet data protection team is ready to assist you through the following channels:

• 24/7 live chat accessible directly from the rjbet platform for urgent enquiries.
• Our official email at [email protected] – all privacy-related enquiries are answered within 3 business days.
• Rjbet's official Telegram channel for general account and privacy enquiries.

When submitting a privacy rights request, please clearly state your full name, account username, and the details of your request so we can process it more quickly and accurately.